Frequently Asked Questions
Everything you need to know about comfort and style.
How do I find the right size for my FitFlops?
Most of our footwear fits true to size, but we recommend checking our specific size guide for each model. If you are between sizes, we generally suggest sizing up for sandals and sizing down for our wider-fit sneakers.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tags are intact to be eligible for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your shoes sooner.
Are FitFlop shoes suitable for people with foot conditions?
Our footwear is biomechanically engineered to promote foot health. Many of our styles carry the APMA Seal of Acceptance, though we always recommend consulting a medical professional for specific orthopedic needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How should I clean and maintain my footwear?
For leather styles, use a damp cloth and specialized leather cleaner. For webbing or fabric, hand wash with cold water and mild detergent. Always air dry away from direct sunlight.